- COROS offers a 30-day money-back guarantee return policy from the activation date to initiate a return.
- All products ordered from coros.com can be returned except Gift Cards.
- Orders from retailers, distributors, or regional websites (e.g. coros.ca or uk.coros.com) must be returned following their respective returns and refund policies.
- Products must be returned in their original physical condition with all accessories, documentation, packaging, and promotional items.
- If the order is returned after the specified return window, we cannot offer you a refund or exchange. None of these rules affect your statutory rights.
Return Shipping (for coros.com orders)
To be eligible for a return, please contact us at firstname.lastname@example.org and provide the following information:
Product code, description, and quantity of the item(s) you wish to return
Reason for return
Once your request is received, our team will send you instructions to return your items. You will be responsible for paying your shipping costs for returning your item(s).
- Once your return has been delivered to our Return Department, it can take up to 7 business days to initiate the refund process including return inspection. Original shipping costs and customs are non-refundable.
- Once the refund is approved and processed, you will receive a system-generated confirmation email. Check the spam folder if you don't receive it. It may take several business days for the refund to show up on your original payment account due to the e-commerce platform (Shopify) and banking system processing time.
- Original shipping costs and customs are not refundable.