- Customers have 30 calendar days from the activation date of a watch to initiate a return
- All products ordered from coros.com can be returned except Gift Cards and Open Box watches.
- Orders from retailers, distributors, or regional websites like coros.ca or uk.coros.com must be returned following their respective returns and refund policies.
- Products must be returned in their original physical condition with all accessories, documentation, packaging, and promotional items.
Return Shipping (for coros.com orders)
To return your COROS product for a refund, please complete the following steps.
- Include the packing slip or a printout of the order confirmation page in your return.
- Properly tape and package the returned items.
- Use trackable shipping services from major carriers like FedEx and UPS to return to the address below.
- Company: COROS Wearables
- Contact: Returns Department
- Address: 3 Peters Canyon Road
- Suite/Apt: Suite 100
- City: Irvine
- State: California
- Zip Code: 92606
- Country: USA
- Phone: +1 (855) 934-4411
- Save a copy of the tracking number to track your return.
- COROS does not cover return shipping costs.
- Once your return has been delivered to our Return Department, it can take up to 7 business days to initiate the refund process including return inspection.
- Once the refund is approved and processed, you will receive a system-generated confirmation email. Check the spam folder if you don't receive it. It may take several business days for the refund to show up on your original payment account due to the e-commerce platform (Shopify) and banking system processing time.
- Original shipping costs and customs are not refundable.