Please follow the steps listed below if you have trouble receiving notifications from your phone during daily or workout tracking. If you are able to receive phone calls, then the Bluetooth connection between your COROS watch and smartphone is active.
On the COROS app
On the Profile page, tap on the watch icon. Go to Notifications and see if the apps are selected. If you can't find the Notifications setting, tap on the watch image to open a new page with additional settings.
- White dot on the right with blue background means enabled.
- White dot on the left with black background means not enabled.
- If the app isn't listed as one of the default apps, you need to enable Other option.
For COROS users that have an Android Device, and who would like to utilize the notifications feature on their watch, please ensure that the following settings are enabled to get started:
Android Device System Settings
System settings → COROS permissions → enable Phone/Contacts/SMS/Location/Calls
System Settings → COROS permissions → Notification → Allow Notification: ON
System → Notification → Apps (such as WhatsApp) → Allow notification: ON
System → Notification → Apps (such as WhatsApp) → Lock screen/Banner/Badges: ON
System → Notifications → Do Not Disturb → Turned Off
System → Privacy → Permission manager → Special access → COROS app → Don't allow
System → Battery → Power Saving mode → Turn OFF
COROS App Settings
COROS app → Profile page → Device → Notification permission → enable incoming calls/text messages/or other notification types
COROS app → Profile page → Settings → Receive notification: ON
Keep COROS app running in the background and launch automatically
System → Battery → COROS APP → Launch Settings
COROS Watch Settings
- System → Activity Interface → Msg & Call Alerts → ON
- Press and hold the BACK/LAP button → Do Not Disturb widget → OFF
If you are unable to receive notifications on your watch following these steps, please click here for guidance on how to properly unpair / repair your watch with your Android device, and then recheck your notification settings. Please DO NOT perform a watch reset or remove the COROS App, as this will delete any workout data that has not been synced with your account.
Additionally, you may be able to resolve this bug with a reset of your watch:
- On the watch: System → More Settings → Reset → Reset All
- On the COROS app when the watch is connected: Profile page → tap on the watch icon → scroll down on the new page and tap "Remove"
Watch reset will not affect the data synced to your COROS account in any way. Watch reset will not clear the Bluetooth connection information stored on your phone. The watch/phone connection should be automatically re-established momentarily after the reset. However, the data and personalized settings stored on the watch will be removed as the watch returns to the factory setting.
Need more help?
If you are still experiencing issues receiving notifications after trying these steps, please submit feedback on the COROS app → Profile page → Contact Support → write down details about the issue and “Submit.”