Please follow the steps listed below if you have trouble receiving notifications from your phone during daily or workout tracking. If you are able to receive phone calls, then the Bluetooth connection between your COROS device and smartphone is active.
On the COROS app
On the Profile page, tap on the device icon. Go to Notifications and see if the apps are selected. If you cannot find the Notifications setting, tap on the device image to open a new page with additional settings.
- White dot on the right with blue background means enabled.
- White dot on the left with black background means not enabled.
- If the app is not listed as one of the default apps, you need to enable Other option.
Android settings
For COROS users that have an Android Device, and who would like to utilize the notifications feature on their device, please ensure that the following settings are enabled to get started:
Android Device System Settings
-
System settings → COROS permissions → enable Phone/Contacts/SMS/Location/Calls
-
System Settings → COROS permissions → Notification → Allow Notification: ON
-
System → Notification → Apps (such as WhatsApp) → Allow notification: ON
-
System → Notification → Apps (such as WhatsApp) → Lock screen/Banner/Badges: ON
-
System → Notifications → Do Not Disturb → Turned Off
-
System → Privacy → Permission manager → Special access → COROS app → Don't allow
-
System → Battery → Power Saving mode → Turn OFF
COROS App Settings
-
COROS app → Profile page → Device → Notification permission → enable incoming calls/text messages/or other notification types
-
COROS app → Profile page → Settings → Receive notification: ON
-
Keep COROS app running in the background and launch automatically
-
System → Battery → COROS APP → Launch Settings
-
COROS Device Settings
- System → Activity Interface → Msg & Call Alerts → ON
- Press and hold the BACK/LAP button → Do Not Disturb widget → OFF
Additional Information
-
If you are unable to receive notifications on your device following these steps, please click here for guidance on how to properly unpair / repair your device with your Android device, and then recheck your notification settings. Please DO NOT perform a device reset or remove the COROS App, as this will delete any workout data that has not been synced with your account.
Additionally, you may be able to resolve this bug with a reset of your device:
- On the device: System → More Settings → Reset → Reset All
- On the COROS app when the device is connected: Profile page → tap on the device icon → scroll down on the new page and tap "Remove"
Device reset will not affect the data synced to your COROS account in any way. Device reset will not clear the Bluetooth connection information stored on your phone. The device/phone connection should be automatically re-established momentarily after the reset. However, the data and personalized settings stored on the device will be removed as the device returns to the factory setting.
Need more help?
If you are still experiencing issues receiving notifications after trying these steps, please submit feedback on the COROS app → Profile page → Customer Support → Contact Support → write down details about the issue and “Submit.”