The following policies apply to orders made from au.coros.com and coros.com/au only.
In most cases we use Australia Post for delivery of all au.coros.com orders. All orders are dispatched within 3 working days once your order is confirmed. Shipping times vary, depending on your location. If you have not received an order within 10 business days, please notify us by email at email@example.com.
- Orders placed on a public holiday or Saturday - Sunday will be processed on the following business day.
- Tracking information will be emailed to you once the order is fulfilled.
- Orders cannot be cancelled after they are fulfilled/shipped.
- COROS offers a 30-day money-back guarantee return policy from the activation date to initiate a return.
- All products ordered from au.coros.com can be returned;
- Products must be returned in their original physical condition with all accessories, documentation, packaging, and promotional items.
- If the order is returned after the specified return window, we cannot offer you a refund or exchange. None of these rules affect your statutory rights.
To be eligible for a return, please contact us at firstname.lastname@example.org and provide the following information:
- Order number
- Product code, description, and quantity of the item(s) you wish to return
- Reason for return
Once your request is received, our team will send you instructions to return your items. You will be responsible for paying your shipping costs for returning your item(s).
- Once your return has been delivered to our Return Department, it can take up to 7 business days to initiate the refund process including return inspection. Original shipping costs and customs are non-refundable.
- Once the refund is approved and processed, you will receive a system-generated confirmation email. Check the spam folder if you don't receive it. It may take several business days for the refund to show up on your original payment account due to the e-commerce platform (Shopify) and banking system processing time.
- COROS doesn’t offer product exchanges or upgrades. If you need to return a product, please contact email@example.com or instructions on the return procedure. If you are still within the return window, you can place a new order.