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Order from coros.com

  • Updated

The following policies apply to orders made from coros.com only.

 

Shipping Policy

For a US shipping address

  • The order processing and shipping cutoff time are 12 pm Pacific Time on Monday - Friday.
  • Orders received after 12 pm PST might be processed on the next business day.
  • Weekend delivery is subject to the shipping carrier and may not be applicable. COROS offers 2-day and FREE ground shipping for orders over $35 within the United States.
  • P.O. Box address isn’t supported.
  • Tracking information will be emailed to you once the order is fulfilled.
  • Orders can no longer be canceled after they are fulfilled.

 

For a non-US shipping address

  • The order processing and shipping cutoff time are 12 pm Pacific Time on Monday - Friday.
  • Orders are usually processed within two business days.
  • COROS doesn’t cover local VAT, import duties, and taxes.
    • If you don’t see import duties and taxes charged on your order, you may be contacted by the local governing agency or shipping carriers for payment collection when receiving the order.
    • Please check with the local governing agencies on import policies and procedures.
  • The shipping and transit time can last more than 7 business days.
  • Rejected shipments due to duties or delivery issues are subject to additional shipping charges which will be deducted from the order refund.

 

Return Policy

Return Eligibility

  • Customers have 30 calendar days from the activation date of a watch to initiate a return
  • All products ordered from coros.com can be returned except Gift Cards.
    • Orders from retailers, distributors, or regional websites like coros.ca or uk.coros.com must be returned following their respective returns and refunds policies.
  • Products must be returned in their original physical condition with all accessories, documentation, packaging, and promotional items.

 

Return Shipping

To return your COROS product for a refund, please complete the following steps.

  • Include the packing slip or a printout of the order confirmation page in your return.
  • Properly tape and package the returned items. 
  • Use trackable shipping services from major carriers like FedEx and UPS to return to the address below. 
    • Company: COROS Wearables
    • Contact: Returns Department
    • Address: 3 Peters Canyon Road
    • Suite/Apt: Suite 100
    • City: Irvine
    • State: California
    • Zip Code: 92606
    • Country: USA
    • Phone: +1 (855) 934-4411
  • Save a copy of the tracking number to track your return.
  • COROS does not cover return shipping costs. 

 

Refunds

  • Once your return has been delivered to our Return Department, it can take up to 7 business days to initiate the refund process including return inspection. 
  • Once the refund is approved and processed, you will receive a system-generated confirmation email. Check the spam folder if you don't receive it. It may take several business days for the refund to show up on your original payment account due to the e-commerce platform (Shopify) and banking system processing time. 
  • Original shipping costs and customs are not refundable.

 

Exchanges/Upgrades

  • COROS doesn’t offer product exchanges or upgrades. Please follow the return procedure and place a new order if you are still within the return window.

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