COROS offers a 30-day money back guarantee return policy for products purchased from coros.com. If for any reason you are unsatisfied, you may return your purchase within 30 days after the delivery date for a full refund of the purchase price. Products must be returned in their original physical condition with all accessories and packaging. Please contact firstname.lastname@example.org for return procedures and approvals. Orders outside of the return window will not be accepted or approved. COROS does not cover shipping costs for products that are returned for a refund. Refund will be processed after receiving the returned product and may take several business days to show up on your payment account. Original shipping costs and customs are not refundable.
Once a refund is processed on coros.com, you will receive a confirmation email generated from the system. Check the spam folder if you don't receive it. It may take several business days for the refund to show up on the original payment account due to the e-commerce platform (Shopify) and banking system processing time. Please give it a few days and check your account again if you haven't received it.