Overview
COROS Wearables has issued a recall on a select number of COROS APEX 46mm watches.
Why did I receive this message?
We are proactively reaching out to users whose watches have triggered a flag in our system, indicating that there may be a potential hardware failure in the future.
Affected Devices
Only users who have been contacted via email are included in the product recall at this time. The recall is currently a select number of APEX 46mm devices.
Under the terms of the COROS Recall and Upgrade Process, you will have the options that follow:
- Receive a replacement APEX 46mm device
- Upgrade your watch to the APEX Pro, VERTIX 1, or VERTIX 2
Procedure
Please fill out the form below with your Device ID, Name, and Email.
When we receive your information we will cross-verify that your specific Device ID was included in the recalled watch list. If the device ID that you submit below does not match our list, you will not receive your upgrade or replacement, please double-check for typos. Within seven days of your form submission, we will issue you store credit for the MSRP value at which you originally purchased your APEX 46mm.
Once you receive your code, visit coros.com and use the code for a replacement APEX 46mm or put the store credit towards an upgrade.
When your order ships, you will receive a shipment confirmation email. The prices you will pay to upgrade are as follow:
The current watch models/colors are all available for upgrades
APEX Pro - Black, Silver, White ($150 USD)
VERTIX 1 - Dark Rock, Fire Dragon, Mountain Hunter, Space Traveler ($250 USD)
VERTIX 2 - Obsidian, Lava ($350 USD)
Frequently Asked Questions:
Please visit Recall and Upgrade FAQ's to see our responses to frequently asked questions.
