I have already submitted the required form, what now?
You are welcome to continue using your current watch until your replacement arrives, as we know that COROS watches are a vital piece of many users' daily training!
What do I do with my current COROS watch?
At this time we are not requiring that recalled devices be returned. You can visit https://www.call2recycle.org/locator/ in order to find a recycling center near you.
Please do not attempt to sell the defective/recalled watch as this is a violation of our policy.
How long will it take to ship my replacement?
Depending on both your location in the world and inventory availability, most users will receive their replacements within 1-3 weeks. If the replacement unit is out of stock in your region, we will do our best to ship the new device as soon as possible.
Is the email I received from firstname.lastname@example.org legitimate?
We can confirm that our recall messages have been sent through the email@example.com email address, however, be sure to only submit your information through the Recall Form on our Support Site to be safe.
Why is there a sales tax on my replacement?
We are aware of an issue with our Shopify system that we are actively looking to resolve regarding sales tax on replacements. If this is the case, please reach out to firstname.lastname@example.org and we will issue you a gift card to cover the full cost including sales tax or can refund any order you've already placed for a replacement with sales tax.
Why is my watch being recalled?
We are proactively reaching out to users whose watches have triggered a flag in our system, indicating that there may be a potential hardware failure in the future.
As many COROS users rely greatly on their watch functioning properly at all times (whether that be running, cycling, mountaineering, navigating, etc.), we made the tough decision to issue this mandatory recall to prevent any unfavorable instances that could occur.
Why does my watch show it is defective?
Any watch included in the recall has triggered a flag in our system which is a leading indicator that it may become defective in the future. This is why we are proactively reaching out to replace your device.
How does COROS deal with the recalled watch?
We are not accepting returns on the recalled watches at this time. This is in an effort to make the replacement process as efficient as possible for us and our warehouse team. You can visit https://www.call2recycle.org/locator/ in order to find a recycling center near you.
I need to update my information for my replacement, what do I do?
Please revisit the Recall Process page linked here (US Customers, Non-US Customers) and update your information on the Google Form. So long as you have not received a shipping confirmation email yet, this will automatically update your information in our systems. If you have already received the shipment confirmation, there will be no way to make changes to your shipment information.
Are there any other watches that are impacted by this recall?
No. Only users who received the recall email are included in the APEX 46mm recall.
Can I upgrade to a different watch model?
The recall of the APEX 46mm only allows for the replacement of a new APEX 46mm watch at this time.