Why did I receive this message?
- COROS is proactively reaching out to users whose APEX 46mm watches have triggered a flag in our system, indicating that there may be a potential hardware failure in the future.
- A free replacement or store credit equivalent to the value of one APEX 46mm will be issued to affected users that have submitted the recall form correctly.
- All replacement watches sent from COROS or ordered using the store credit will receive a refreshed 2-year warranty.
What's next?
- Please fill out the form below with your Email, Device ID, Name, and Location.
- Customers from select countries and regions are required to provide detailed shipping information.
- Store credit for US entries will be arranged within 2 business days of your form submission. Please follow the instructions in the email to order a replacement watch.
- If located in the US, replacement APEX 46mm will be fulfilled within 14 business days of your form submission. For customers outside of the US, replacement timelines will depend upon inventory availability from your local distributor.
- If you are not required to provide detailed shipping information and have not heard from us after submitting the form, please check the spam folder for a system email from COROS.
- Invalid/incorrect information and no response may affect the use of your APEX 46mm watch and the delivery of the replacement unit/store credit.
Frequently Asked Questions:
Please visit this blog to see our responses to frequently asked questions.