Why did I receive this message?
- COROS is proactively reaching out to users whose APEX 46mm watches have triggered a flag in our system, indicating that there may be a potential hardware failure in the future.
- A free replacement or store credit equivalent to the value of one APEX 46mm will be issued to affected users that have submitted the recall form correctly.
- All replacement watches sent from COROS or ordered using the store credit will receive a refreshed 2-year warranty.
- Please fill out the form below with your Email, Device ID, Name, and Location.
- Customers from select countries and regions are required to provide detailed shipping information.
- Store credit for US entries will be arranged within 2 business days of your form submission. Please follow the instructions in the email to order a replacement watch.
- Replacement APEX 46mm will be fulfilled within 14 business days of your form submission.
- If you are not required to provide detailed shipping information and have not heard from us after submitting the form, please check the spam folder for a system email from COROS.
- Invalid/incorrect information and no response may affect the use of your APEX 46mm watch and the delivery of the replacement unit/store credit.
Frequently Asked Questions:
Please visit this blog to see our responses to frequently asked questions.