I already submit the required form, what now?
You are welcome to continue using your current watch until your replacement arrives, as we know that COROS watches are a vital piece of many users' daily training!
What do I do with my current COROS watch?
Your device will be locked once you receive your replacement. At this time we are not requiring that recalled devices be returned. You can visit https://www.call2recycle.org/locator/ in order to find a recycling center near you.
How long will it take to ship my replacement or upgrade?
Depending on both your location in the world and inventory availability, most users will receive their replacements/upgrades within 1-3 weeks. If the upgrade or replacement unit is out of stock in your region, we will do our best to ship the new device as soon as possible.
Is the email I received from email@example.com legitimate?
We can confirm that our recall messages have been sent through the firstname.lastname@example.org email address, however, be sure to only submit your information through the Recall Form on our Support Site to be safe.
Why is there a sales tax on my replacement?
We are aware of an issue with our Shopify system that we are actively looking to resolve regarding sales tax on replacements. If this is the case, please reach out to email@example.com and we will issue you a gift card to cover the full cost including sales tax or can refund any order you've already placed for a replacement with sales tax.
Why is my watch being recalled?
We are proactively reaching out to users whose watches have triggered a flag in our system, indicating that there may be a potential hardware failure in the future.
As many COROS users rely greatly on their watch functioning properly at all times (whether that be running, cycling, mountaineering, navigating, etc.), we made the tough decision to issue this mandatory recall to prevent any unfavorable instances that could occur. If we are unable to reach you, unfortunately, we will have to lock your current device until we can ship a replacement unit to you.
Why is my device locked?
1. The replacement/upgrade process has been complete
2. We have not received a response from you or the Device ID submit on form submission did not match our records for the recalled watch
My watch still works, can I keep using it?
Unfortunately, no. We will lock the device and it will no longer be operational once the process is complete. Please do not attempt to sell the recalled watch.
How does COROS deal with the recalled watch?
We are not accepting returns on the recalled watches at this time. This is in an effort to make the replacement/upgrade process as efficient as possible for us and our warehouse team. You can visit https://www.call2recycle.org/locator/ in order to find a recycling center near you.
Why am I receiving the 2nd/3rd recall notice email when I filled out the form?
If you are receiving the 2nd/3rd recall notice email and have already filled out our form, this means that your Device ID submit on the form did not match the Device ID we have on record. Please double check your form response and that your Device ID is correct as typos will cause you to continue receiving these emails.
I need to update my information for my replacement/upgrade, what do I do?
Please revisit the Recall and Upgrade Process page linked here (US Customers, Non-US Customers) and update your information on the Google Form. So long as you have not received a shipping confirmation email yet, this will automatically update your information in our systems. If you have already received the shipment confirmation, there will be no way to make changes to your shipment information.
Are there any other watches that are impacted by this recall?
No. Only users who received the recall email are included in the APEX 46mm recall.