We always do our best to promote, advocate and most importantly practice sustainability. In addition, it is worth mentioning that a core piece of our business is continuing to add value to our watches through updates, far past the point of purchase, with a goal of allowing our users to use their watches for as long as possible - reducing the need to buy an entirely new piece of hardware.
While repair services seem like a great idea, in theory, they can often be more of a burden than they are worth both for our users and the company. The rate at which tech advances oftentimes is far more significant than the time it takes to set up and implement the systems and processes necessary to do so. I can't speak to any other brands specifically, but it is known that some "repair centers" will actually take devices back and send you a brand new unit, recycling the old unit, as what ends up being a marketing effort for sustainability. We have chosen, at this time, to not offer repair services for those reasons. We would instead focus our efforts on improving future products themselves to try and be proactive in reducing the number of watch defects and increasing the user experience as a whole. Hopefully, this helps shed some insight on the topic.