I have already submitted the required form, what now?
You are welcome to continue using your current watch until your replacement arrives, as we know that COROS watches are a vital piece of many users' daily training! The defective watch will be deactivated and unable to be used after you receive your replacement device.
What do I do with my current APEX 46mm watch?
At this time we are not requiring that recalled devices be returned in most countries. This may vary internationally, dependent on distributor policies.
You can visit https://www.call2recycle.org/locator/ to find a recycling center near you.
Please do not attempt to sell or gift the defective/recalled watch as this is a violation of our policy.
How long will it take to ship my replacement?
Depending on both your location and inventory availability, most users will receive their replacements within 1-3 weeks. If the replacement unit is out of stock in your region, we will do our best to ship the new device as soon as possible.
Why is my APEX 46mm being recalled?
We are proactively reaching out to users whose watches have triggered a flag in our system, indicating that there may be a potential hardware failure in the future.
As many COROS users rely greatly on their watch functioning properly at all times (whether that be running, cycling, mountaineering, navigating, etc.), we made the tough decision to issue this mandatory recall to prevent any unfavorable instances that could occur.
I need to update my information for my replacement, what do I do?
Please revisit the Recall Process page linked here (US Customers, Non-US Customers) and update your information on the Google Form. So long as you have not received a shipping confirmation email yet, this will automatically update your information in our systems. If you have already received the shipment confirmation, there will be no way to make changes to your shipment information.
Are there any other watches that are impacted by this recall?
No. This recall is only for select APEX 46mm watches.
Where to submit the recall form?
Visit this blog to submit the recall form if your APEX 46mm is part of the recall.