Skip to main content

Personal Record update error

Comments

1 comment

  • Stephanie
    Community moderator
    Community manager

    Hi, I am sorry to hear that happened to you. 
    Sometimes the race itself is not an official distance recognized by our algorithm (example is a half marathon is 13.1, but your watch records 13.09 and therefore the badge does not count). Without seeing your activity file, I cannot confirm that this is the reason you did not receive the badge, however you can email our Support Team and they can help you out. Once the reason is determined, they can then suggest a solution to awarding you the badge in the app. Can you please submit data through the COROS app (profile > customer support), so our team can take a look at your race file and see why the badge did not show up for you?
    Let me know if you have any further questions! Congrats on your race! :) 

    0

Please sign in to leave a comment.