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COROS Status

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Update - GPX/KML/FIT file with no elevation data

Android app version: 2.2.15

iOS app version: 2.2.19

This incident has been resolved. 

11/23/2020, 22:30 PDT

 

GPX/KML/FIT file with no elevation data

Currently we are experiencing bugs causing GPX, KML and FIT files exported from certain COROS Android app (V2.2.9) to not include any elevation data. Strava/TrainingPeaks integration, file export and Save Route features are affected.

iOS users, Android users (prior to V2.2.9) and certain Android users (V2.2.9) are not affected. 

Expecting to release a new Android app version to fix this issue early next week. 

11/19/2020, 18:30 PDT

 

Update - A potential integration issue affecting data syncing to Final Surge accounts  

This incident has been resolved. 

10/29/2020, 19:40 PDT

 

A potential integration issue affecting data syncing to Final Surge accounts

The workout data syncing from COROS to Final Surge is affected. Manual data upload to Final Surge is recommended before the issue is resolved. Please go to this blog for data export instructions on the COROS app.

This incident is under investigation.

10/29/2020, 10:20 PDT

 

Update - A potential GPS issue affecting COROS watches

Our team has identified the issue which was caused by inaccurate GPS satellite data. The issue will be fixed automatically on and after 8/22 12:00 AM local time.  

This incident has been resolved. 

8/21/2020, 19:25 PDT

 

A potential GPS issue affecting COROS watches

The GPS acquisition time for outdoor workouts may take substantially longer. GPS track may be way off/drifted or missing. 

This incident is under investigation.

8/21/2020, 19:00 PDT

 

Update - A potential GPS issue affecting COROS watches

This incident has been resolved. 

5/3/2020, 11:50 PDT

 

Update - A potential GPS issue affecting COROS watches

Our team has been working hard to try to identify the root cause of the GPS issue. Now we suspect it was due to invalid historical satellite data affecting models from other brands as well. We would like to receive help from our watch users by running a quick test.

  1. We have just updated the GPS satellite data on our server.
  2. Please open the COROS app and refresh your device’s GPS satellite data (this step is very important).
    • COROS app > Device page > GPS Satellite Data.
    • If it shows data is up to date, don’t worry as the app has refreshed your GPS satellite data automatically.
  3. Go out for a short walk or run (5-10min).
  4. If the issue remains, please submit a feedback on the COROS app (Profile page > Feedback > Send). Please answer the following question in the feedback to help expedite the investigation. 
    • Have you updated the GPS satellite data right before the test?

Thank you and we hope to get it solved as soon as possible.

5/1/2020, 10:00 PDT

 

A potential GPS issue affecting COROS watches

The GPS track for the first few miles may be way off or drifted. The remaining GPS track is unlikely to be affected. 

This incident is under investigation.

4/30/2020, 07:30 PDT

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