Update - A potential integration issue affecting data syncing to Final Surge accounts
This incident has been resolved.
10/29/2020, 19:40 PDT
A potential integration issue affecting data syncing to Final Surge accounts
The workout data syncing from COROS to Final Surge is affected. Manual data upload to Final Surge is recommended before the issue is resolved. Please go to this blog for data export instructions on the COROS app.
This incident is under investigation.
10/29/2020, 10:20 PDT
Update - A potential GPS issue affecting COROS watches
Our team has identified the issue which was caused by inaccurate GPS satellite data. The issue will be fixed automatically on and after 8/22 12:00 AM local time.
This incident has been resolved.
8/21/2020, 19:25 PDT
A potential GPS issue affecting COROS watches
The GPS acquisition time for outdoor workouts may take substantially longer. GPS track may be way off/drifted or missing.
This incident is under investigation.
8/21/2020, 19:00 PDT
Update - A potential GPS issue affecting COROS watches
This incident has been resolved.
5/3/2020, 11:50 PDT
Update - A potential GPS issue affecting COROS watches
Our team has been working hard to try to identify the root cause of the GPS issue. Now we suspect it was due to invalid historical satellite data affecting models from other brands as well. We would like to receive help from our watch users by running a quick test.
- We have just updated the GPS satellite data on our server.
- Please open the COROS app and refresh your device’s GPS satellite data (this step is very important).
- COROS app > Device page > GPS Satellite Data.
- If it shows data is up to date, don’t worry as the app has refreshed your GPS satellite data automatically.
- Go out for a short walk or run (5-10min).
- If the issue remains, please submit a feedback on the COROS app (Profile page > Feedback > Send). Please answer the following question in the feedback to help expedite the investigation.
- Have you updated the GPS satellite data right before the test?
Thank you and we hope to get it solved as soon as possible.
5/1/2020, 10:00 PDT
A potential GPS issue affecting COROS watches
The GPS track for the first few miles may be way off or drifted. The remaining GPS track is unlikely to be affected.
This incident is under investigation.
4/30/2020, 07:30 PDT