Failure to properly update the satellite location data
We have noticed a widespread issue causing COROS watches to display the soon-to-be-expired satellite location data message despite recent updates on the COROS app. The team is investigating the issue and expects to provide solutions soon.
Watches with expired satellite data may take up to a few minutes to establish GPS connections. It's highly recommended to wait until the GPS is fully connected before starting outdoor workouts.
Solution: Please go to the COROS app > Device page > GPS Satellite Data to manually update the data.
Issue identified at 17:00 PDT, 6/25/2022
Issue resolved at 19:00 PDT, 6/25/2022
Failure to connect to GPS and acquire workout heart rate after updating to V2.67
COROS watches that have been updated to V2.67 before 3 am PDT on May 20 may encounter an issue causing GPS connection and workout heart rate failure.
Please contact firstname.lastname@example.org and share your 6-digit watch ID to receive a new firmware to download.
You can also follow the steps below to fix the issue on your own.
- Download a file from this link.
- Connect your watch with a PC/Mac via the charging cable.
- Locate the "Upgrade" folder in the watch drive.
- Copy and paste the downloaded file into the "Upgrade" folder.
- Turn off the Bluetooth on your phone/tablet. (This step is very important)
- Disconnect the watch from the charging cable.
- Wait for the watch to complete the firmware update.
- Test and see if the GPS and heart rate issue is fixed.
All firmware updates completed after 3 am PDT on May 20 aren't affected by this issue.
Issue identified at 3:00 PDT, 5/20/2022
A temporary solution is provided at 22:30 PDT, 5/20/2022
COROS app V2.9.29 crashes on iOS 12 or older versions
The latest COROS app (V2.9.29) will crash on iOS 12 or older versions due to compatibility issues.
Please click here for a temporary solution to revert back to the previous app version and avoid app issues.
V2.9.29 on iOS 13 or newer versions is not affected.
Issue identified at 00:30 PDT, 2/11/2022
Issue resolved at 17:35 PDT, 2/17/2022 via V2.9.30 app update
Stryd syncing issue affecting COROS VERTIX 2 watches
COROS VERTIX 2 watches (firmware V2.63 and 2.64) are experiencing issues syncing advanced running metrics from paired Stryd pod or COROS POD to the COROS app and 3rd party apps.
All other workout data is not affected. In addition, real-time advanced running metrics are still available on the watch during training.
Issue identified at 16:00 PDT, 1/24/2022
Issue resolved at 20:35 PDT, 1/24/2022 via V2.65 firmware update
Strava Routes syncing issue
Strava Routes integration is affected while all other connected platforms and integrations are still working. Our team is investigating this issue and will provide updates once available.
In the meantime, please export Routes via GPX format from Strava.com and manually add them to the COROS app
Issue identified at 17:00 PDT, 1/21/2022
Issue resolved at 17:30 PDT, 1/21/2022
Data syncing issue with Strava
Data syncing to Strava may be affected while all other connected platforms are still working. Our team is investigating this issue and will provide updates once available. Please visit this blog for instructions on manual data import to Strava.
Issue identified at 5:00 PDT, 10/18/2021
Issue resolved at 7:00 PDT, 10/26/2021
Data syncing issue with Strava
Strava connection including workout uploads and Strava Routes downloads is temporarily affected and nonfunctional. Our team has identified the cause and deployed a fix. All affected data syncing is expected to be completed automatically on 10/17.
All other connected platforms are fully operational.
Issue identified at 5:00 PDT, 10/16/2021
Issue resolved at 17:00 PDT, 10/16/2021
Bugs from COROS app V2.6.9 for Android
The V2.6.9 app for Android phones may experience a bug that prevents the COROS app to manage all apps for the notification feature. This version also isn't fully compatible with the Android 12 OS.
Please download the new app update V2.6.15 from this link or Playstore.
Issue identified at 9:00 PDT, 8/25/2021
Issue resolved at 4:00 PDT, 8/28/2021
Data syncing issue with Final Surge
Data syncing to Final Surge may be affected while all other connected platforms are still working. Our team is investigating this issue and will provide updates once available.
Issue identified at 9:00 PDT, 8/3/2021
Issue resolved at 23:30 PDT, 8/3/2021
Data import not working properly
Our team is currently fixing a bug that is preventing the manual import feature to work properly in the user login portal. All new files are affected and won't be accepted. We apologize for any inconvenience caused by this issue and expect to fix this in a timely manner.
Issue identified at 18:00 PDT, 7/12/2021
Issue resolved at 18:50 PDT, 7/12/2021
Workout time zone resets to Greenwich Mean Time (GMT) when synced to TrainingPeaks
The time zone of workouts tracked by your COROS devices may be reset to Greenwich Mean Time (GMT) when synced to TrainingPeaks. This affects all workouts synced automatically or manually exported from the COROS app to TrianingPeaks. We are in contact with TrainingPeaks to resolve this issue asap. The issue is likely due to recent changes in API settings from TrainingPeaks.
Data syncing with other supported 3rd party platforms is not affected.
Issue identified at 18:00 PDT, 6/21/2021
Issue resolved at 12:30 PDT, 6/23/2021
COROS Server Outage
Server outage is currently affecting data syncing, account login, and customized settings on the COROS app. Workout/daily tracking and other watch functions are not affected. Please don't uninstall the COROS app or reset your watch.
Issue identified at 14:00 PDT, 12/26/2020
Issue resolved at 15:00 PDT, 12/26/2020
Elevation/temperature issues affecting COROS PACE 2 watches
Certain COROS PACE 2 (firmware V2.32 and V2.33) watches may experience zero or fluctuate elevation gain during outdoor workouts. Elevation and temperature widgets may remain constant for a long period of time.
Issue identified at 10:00 PDT, 12/22/2020
Issue resolved at 19:30 PDT, 12/23/2020