COROS Repair Service

PACE 3, PACE Pro, APEX 2, APEX 2 Pro, VERTIX 2S, DURA

*Please note, refurbished units are not eligible with this program.

Austria, Belgium, Czechia, Denmark, Finland, France*, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Spain*, Sweden, United States.

*Balearic Islands, Canary Islands, Guadeloupe, La Réunion and Martinique are not currently supported.

More regions may be supported in the future.

We provide repair services for battery, button, dial, and screen-related issues. For concerns outside of these areas, our team can evaluate each case individually. If you're unsure whether your device’s issue is covered, please don’t hesitate to contact our support team for assistance.

If your device needs repairs for multiple issues, we’ll take care of them—but each issue will have its own repair fee. For example, if there’s both a battery problem and an unresponsive dial, we’ll apply a separate fee for each repair.

1. Unavailable Parts – Replacement components for these models are no longer in production or stocked, which limits our ability to support repairs.
2. Sustainability Challenges – Because these devices are no longer manufactured, sourcing parts is not only difficult but also inefficient and costly.
3. End of Product Lifecycle – As technology evolves, older models may no longer support the latest updates and features, making continued use and maintenance less reliable.

Each device is eligible for one repair submission through our program. All replacement units are restored to "Like New" condition to ensure the highest quality. If the replacement device later develops a repairable issue, it may still be eligible for service under our standard repair process.

Currently, COROS repairs all devices at our dedicated factory in Asia, ensuring strict quality control from start to finish. While we are actively looking for repair partners in the US and Europe, none have met our standards in terms of quality, cost, and turnaround time.

We believe that every COROS device, whether brand new or refurbished, should deliver the best experience possible, and that means handling repairs the right way.

Repair costs vary depending on the type of issue and the device being repaired, and costs range from $59 - $119. For a full breakdown of repair costs, please check out our Repair Program blog here.

Total turnaround time is approximately 5-10 business days.

Our team will review your submission and confirm eligibility within 3 business days. After your old device is dropped off with the shipping carrier, your replacement will ship on the same day or following business day with ground shipping.

We don't need any accessories back, so you are welcome keep any original chargers and bands. Only the device body needs to be returned.

Yes! Replacement devices will have a 1-year warranty from the date of activation.

Once your original device has been returned, the replacement unit is considered final and cannot be returned or exchanged. However, if you encounter any issues with your replacement device, please don't hesitate to contact our support team for assistance.