The following policies apply to orders made from us.coros.com only.
At COROS, we strive to provide a seamless shopping experience, including prompt and reliable delivery of your order. Please review our shipping policy carefully.
Table of Contents
- Shipping Policy
- Shipping Address Policy
- How to Track an Order
- Return/Exchange Policy
- Contact COROS Support
Shipping Policy
For a US shipping address
- The order processing and shipping cutoff time are 12 pm Pacific Time on Monday - Friday.
- Orders received after 12 pm PST might be processed on the following business day.
- Orders placed on a holiday or Saturday - Sunday will be processed on the following business day.
- COROS provides free ground shipping to all orders over $35.
- Orders under $35 will incur a $5 shipping fee.
- 2-day shipping is available for a flat rate of $25.
- Weekend delivery is subject to the shipping carrier and may not be applicable.
- P.O. Box addresses are not supported.
- Orders associated with reshipment services, including third-party freight forwarders, are not supported.
- Tracking information will be emailed to you once the order is fulfilled.
- Orders can no longer be canceled after they are fulfilled.
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Funds will be held for your entire order and billed as each item is shipped. You may receive several shipments to complete the fulfillment of your order.
For a non-US shipping address
- The order processing and shipping cutoff time are 12 pm Pacific Time on Monday - Friday.
- Orders are usually processed within two business days.
- COROS doesn’t cover local VAT, import duties, and taxes.
- If you don’t see import duties and taxes charged on your order, you may be contacted by the local governing agency or shipping carriers for payment collection when receiving the order.
- Please check with the local governing agencies on import policies and procedures.
- The shipping and transit time can last more than 7 business days.
- Rejected shipments due to duties or delivery issues are subject to additional shipping charges which will be deducted from the order refund.
WHERE WE SHIP TO
- Chile
- Colombia
- Ecuador
- Mauritius
- Mexico
- Peru
- South Africa
- Switzerland
- United States
- Venezuela
Shipping Address Policy
Customer Responsibility
We want to make sure your order gets to you as quickly as possible without any issues. Before completing your purchase, please take a moment to double-check your shipping details. Once an order is processed, we are unable to make any direct modifications to the delivery address.
Address Changes After Fulfillment
After your order has shipped, we are unable to change the shipping address or reroute the package. Our fulfillment process moves quickly to get your order to you on time, and if you need to make adjustments to your order information, the best option is to check with the carrier for available solutions. Please let us know if you have any questions--we are happy to help!
How to Track an Order
Once your order has been processed and is in transit, you will receive a shipping confirmation email. This email will provide tracking information associated with the shipment, so you can follow real-time updates on the status of its delivery.
If a product is ordered which notes extended shipping timelines, expect to receive the initial confirmation email once the order is placed, and then expect to receive this additional shipping confirmation email once the order is in transit.
Return/Exchange Policy
Return Eligibility
- COROS offers a 30-day money-back guarantee return policy from the delivery date to initiate a return.
- All products ordered from coros.com can be returned except Gift Cards.
- Orders from retailers, distributors, or regional websites (e.g. coros.ca or uk.coros.com) must be returned following their respective returns and refund policies.
- Products must be returned in their original physical condition with all accessories, documentation, packaging, and promotional items.
- If the order is returned after the specified return window, we cannot offer you a refund or exchange. None of these rules affect your statutory rights.
Holiday Return Timeline
- Any order delivered from November 15th onward can be returned by January 15th, 2025, or within 30 days of delivery—whichever provides the greatest timeline.
Return Shipping (for coros.com orders)
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Log in to your account.
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return. If your return request is approved, then you will receive an email with shipping instructions. You will receive a refund within 3-5 business days after the return shipment has been Delivered.
Refunds
- Once your return has been delivered to our Return Department, it can take up to 7 business days to initiate the refund process including return inspection. Original shipping costs and customs are non-refundable.
- Once the refund is approved and processed, you will receive a system-generated confirmation email. Check the spam folder if you do not receive it. It may take several business days for the refund to show up on your original payment account due to the e-commerce platform (Shopify) and banking system processing time.
- Original shipping costs and customs are not refundable.
Exchanges/Upgrades
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COROS does not offer product exchanges or upgrades. If you wish to return a product, please follow the instructions outlined in our return procedure. If your purchase falls within the return window, you may return the item for a refund and place a new order for the desired product.
Contact COROS Support
Need help or have additional questions? Reach out to a COROS Expert in one of the following ways:
- Submit a Support Request Form – Click here to get started
- Send a message via the COROS App:
- Open the COROS App
- Go to Profile Page > Customer Support > Contact Support > Submit.