Quick Help: Chat with Cara, Our Virtual Assistant
Receive immediate answers for troubleshooting an issue, or get quick tips on products and features.
- Open the COROS app to the Profile page (fourth page).
- Select Help & Support
- Select Chat with Cara (AI)
Please note, this option does not transfer you to a live agent or open a ticket with our support team. If Cara is unable to solve your issue, follow the steps in the section below to contact support directly.
Past conversations will remain stored within the COROS app, so you can go back and reference the information at any time. Select "New Conversation" whenever you would like to start a new chat with our virtual assistant.
Contact Our Support Team
Open a ticket with our support team through one of the options below:
1. COROS app (recommended)
- Open your COROS app to the Profile page (fourth page)
- Select Help & Support
- Select Contact Support to report an issue
- Select your device and the topic that best matches the issue. Use the following page to explain the issue in more detail and upload any images or videos if applicable.
- Agree to the COROS Privacy Policy and press Upload to grant our support team access to device logs.
Once completed, please check your email to confirm that a ticket has been created. If you do not receive a confirmation email within 24 hours, please try the steps again.
2. Support Form
Fill out the General Support form in the Help Center to open a ticket with our support team.
Phone Support
COROS Support does not have an active phone number or offer phone support at this time. The best way to contact us is from your COROS app, by going to the Profile page and selecting Help & Support.
More Resources
Help Center: Click here to access the COROS Help Center
Email: Click here to submit a COROS Support Request
Social media: @corosglobal