If you are experiencing difficulties with your COROS watch and require assistance from our Support team, please complete the following steps to ensure we are able to resolve any issues in the most efficient and effective manner possible.
1. Submit "Feedback" through the COROS App. Select your "Profile" page in the COROS app (3rd icon on the bottom) then choose "Feedback" as seen in the photo below.
Submitting feedback through the app allows for our Support team to access system logs to diagnose and investigate any issues, however, it is still required that you create a new ticket (Step #2) with our team to receive assistance. The following confirmation message will appear once your feedback has been successfully sent.
2. Create a new ticket with our Support team by emailing firstname.lastname@example.org. Please include the required information below to help most effectively resolve any issues.
- A description of what issue(s) you are experiencing
- Your COROS watch Device ID. You can locate this info via the steps below.
- Watch > System > Pair Phone > next to the QR code
- Watch > System > More Settings > Device's Info > Device ID
- Once connected to the COROS app > Device page
- For warranty/replacement claims, please include the additional information below:
- Proof of purchase
- Watch model/color/size (if applicable)
- Current shipping address and phone number
- The serial number of your device (you can locate this info via the steps below)
- Printed on the sticker of the packaging
- Printed on the watch body
Please note that COROS values data privacy and implements the utmost protection procedures to safeguard your data. COROS can’t access your history or personal data unless you submit feedback on the COROS app. It is required that you complete both Step 1 and 2 above for our team to assist you.
COROS customer support can be reached from the following channels.
Phone: +1 (855) 934-4411
Monday-Friday 9 am – 6 pm PST. Closed on weekends and U.S. holidays.
Phone: +1 (438) 794-8360 for COROS.ca website orders
Social media: @corosglobal