If you are experiencing difficulties with your COROS watch and require assistance from our Support team, please complete the following steps to ensure we are able to resolve any issues in the most efficient and effective manner possible.
1. Create a new ticket with our Support team by filling out this form. We encourage you to describe your issue as detailed as possible, along with providing your watch ID or serial number. You can also email support@coros.com, support.es@coros.com (Spanish) support.fr@coros.com (French) for support.
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2. Select "Submit Your Data" through the COROS App. Then choose your "Profile" page in the COROS app (3rd icon on the bottom), next "Submit Your Data" as seen in the photo below.
Submitting your data through the app allows for our Support team to access system logs to diagnose and investigate any issues, however, it is still required that you create a new ticket (Step #2) with our team to receive assistance. The following confirmation message will appear once your feedback has been successfully sent.
Please click here to locate your Device ID/Serial Number
Please note that COROS values data privacy and implements the utmost protection procedures to safeguard your data. COROS can’t access your history or personal data unless you submit feedback on the COROS app. It is required that you complete both Step 1 and 2 above for our team to assist you.
COROS customer support can be reached from the following channels.
Email: support@coros.com
Phone: +1 (855) 934-4411
Monday-Friday 9 am – 5 pm PST. Closed on weekends and U.S. holidays.
Phone: +1 (438) 794-8360 for COROS.ca website orders
Social media: @corosglobal