Submitting a Support Request
If you are experiencing difficulties with your COROS account or device and require assistance from one of our COROS Experts, please click here to complete and submit a Support Request.
You can also submit a request via the COROS App. This is helpful in situations where the team may require access to the system logs associated with your device, in an effort to better diagnose and address your concern. Please follow the steps below to get started:
- Open the COROS App and sync your device.
- Navigate to the "Profile" page in the COROS app (4th icon on the bottom).
- Select "Customer Support," then select your device model and topic reason.
-
Provide a detailed message explaining the issue, and provide any attachments that may help illustrate the situation.
- *A support ticket will only be generated if a description of the issue is provided.*
- At the bottom of the page, agree to the COROS Privacy Policy, and then press "Submit."
COROS Support Insights
The images below provide visual representations of what you can expect to see when submitting a message via the COROS App.
Afterwards, please check your email to confirm that a ticket has been created. If you do not receive a confirmation email within 24 hours, please follow the steps once again .
Please note that COROS values data privacy and implements the utmost protection procedures to safeguard your data. COROS can’t access your history or personal data unless you submit feedback on the COROS app. It is required that you complete the steps above for our team to assist you.
Contact COROS Support
Help Center: Click here to access the COROS Help Center
Phone Support: Click here to schedule a phone call with a COROS Expert
- *Phone support is only available for customers based within the United States at this time.*
- Phone scheduling is available Monday–Thursday, 10 AM – 2 PM PDT
- Closed on weekends and U.S. holidays
Email: Click here to submit a COROS Support Request
Social media: @corosglobal