If your COROS device was previously paired to a phone or COROS account and needs to be paired to a new one, you will need to first disconnect it from the old phone and account before it can be connected to a new one. You may see a message "this device is already connected to a COROS account" if the device is not properly removed from the old one.
Disconnect your COROS device
On your old phone:
- Open the COROS app and go to the Profile Page (4th tab on the bottom).
- For COROS watches and DURA, select your device image at the top of the page, then select "Remove." This will restore the device to factory settings.
- For the Heart Rate Monitor, POD 2, and bike sensors, select the "Accessories" menu, then select your device. Choose "Remove" at the bottom of the page.
- In your phone settings, open Bluetooth and make sure your device is deleted from the list of paired accessories.
Any data that has already been synced to your COROS app won't be affected. If you wish to delete your COROS account, including all of your saved activities and history, please see our article Deleting Your Account.
What if I don't have access to my old phone?
If you are not able to follow the steps above and disconnect your COROS watch or DURA from your old phone, you will need to reset the device before it can be paired to a new phone.
On COROS watches and DURA:
- Go to System > Pair Phone. Select "pair a new phone."
- When pairing the device to your new phone/account, you may see a message that says "this device is already connected to a COROS account." If so, follow the steps to factory reset the device. Or go to System > More Settings > Reset > Factory Reset.
Pair your COROS device with a new phone or account
- Download the COROS app from the iOS App Store or Google Play store. You can also visit https://mobile.coros.com/getapp.
- Phone setup: Make sure your phone is connected to WiFi or a cellular network and Bluetooth is turned on.
- Log in to the COROS app or create a new account. If you don't remember your COROS account information, use the "forgot password" button on the login page, or Contact Support for assistance.
- Pair your device: Open the COROS app to the Profile page (4th tab on the bottom). For COROS watches and DURA, select "Add New Device." For the Heart Rate Monitor, POD 2, and Bike sensors, select "Accessories."
- Scan the QR code: Locate the QR code in your device's packaging. Position your phone's camera over the QR code to scan it and begin the pairing process. Alternatively, you can select "Pair via Bluetooth" beneath the scanner to locate your device manually.
- Confirm the pairing codes on both your phone and your COROS device. On COROS watches and DURA, press the dial to confirm the pairing code. Without this step, your device will not be properly connected and may fail to sync data.
- Customize your device: The COROS app will walk you through a guided setup process, where you can customize settings and notification preferences. These settings can always be adjusted later at any time, by going to the Profile page and selecting your device.
Contact COROS Support
Need help or have additional questions? Reach out to a COROS Expert in one of the following ways:
- Submit a Support Request Form – Click here to get started
- Send a message via the COROS App:
- Open the COROS App
- Go to Profile Page > Customer Support > Contact Support > Submit.