Return Shipping (for coros.com orders)

1. Log in to your account.
2. 1. In the Email field, enter your email address, and then click Continue.
   2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   3. Go back to the online store, and then enter a six-digit verification code.
3. Click the order that you want to submit the return for.
4. If your order has more than one item, then select the items that you want to return.
5. Select a return reason and add a note for the store.
6. Click Request return. If your return request is approved, then you will receive an email with shipping instructions. You will receive a refund within 3-5 business days after the return shipment has been Delivered.

If the self-service return feature is unavailable, please contact orders@coros.com with the following information:

• Order number
• Product code, description, and quantity of the item(s) you wish to return
• Reason for return

Once your request is received, our team will send you instructions to return your items.

Refunds

• Once your return has been delivered to our Return Department, it can take up to 7 business days to initiate the refund process including return inspection. Original shipping costs and customs are non-refundable.
• Once the refund is approved and processed, you will receive a system-generated confirmation email. Check the spam folder if you do not receive it. It may take several business days for the refund to show up on your original payment account due to the e-commerce platform (Shopify) and banking system processing time. 
• Original shipping costs and customs are not refundable.