The following policies apply to orders made from es.coros.com, de.coros.com or coros.com/es only.

Shipping Policy

• Orders are placed on coros.com/es and have a delivery address in the EU.
  • Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
• Weekend delivery is subject to the carrier and may not be applicable.
• Tracking information will be emailed to you once the order has been fulfilled.
• Orders can no longer be canceled after they have been processed.

Exceptions

We don’t ship to countries outside of the EU. Please use an alternative shipping address.

Public Holidays

Orders placed on a public holiday will be despatched the next working day. If the delivery date falls on a public holiday, the delivery will be made the next working day.

Delivery Tracking

Once your order has been shipped, you’ll get an email with your tracking number. You can use this to track the status of your order.

Damaged, Defective, or Incorrect Orders

We aim to ensure your order arrives in perfect condition but occasionally things do go wrong.

• If your order arrived with obvious damage to the packaging, do not accept the goods from the courier.
• If the item(s) ordered within the package is found to be defective, damaged, or not the items ordered, please refer to the instructions below.

Return Policy

• Our policy lasts 30 days from the date of activation for regular-priced items. Refund requests within 30 days of the item(s) being activated will be refunded through the original payment method.
• Clearance Sale items are subject to a 14-day return policy. Refund requests within 14 days of the item(s) being activated will be refunded through the original payment method.
• We aim to process your return within 5 days of receiving the returned item(s). Refunds are automatically issued when a return is processed.
• If the aforementioned timeframes have elapsed, we cannot offer you a refund or exchange. None of these rules affect your statutory rights.

Return Request

• To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
• To be eligible for a return, your item(s) must be unused, unworn, and in the same condition when it was delivered. Item(s) must also be in the original packaging with any tags or labels still attached.
• Contact us at support@coros.com and provide the following information in your e-mail.
  • Order number
  • Product code, description, and quantity of the item(s) you wish to return
  • Reason for return

Once your e-mail request is received, our team will send you a returns reference along with an address to return your items. 

Return Delivery

• You will be responsible for paying your shipping costs for returning your item(s). Shipping costs are non-refundable.
• Returned items are your responsibility until they reach us. Please make sure they’re packed up properly and cannot get damaged on the way.
• We recommend getting proof of postage or using a trackable shipping service, in case your need to contact us about your return, as the parcel remains your responsibility until it arrives back with us. Without a tracking number, we cannot guarantee processing your return or refund in case the item is lost or delayed during transit.
• If you are shipping an item over €50, you should consider purchasing shipping insurance unless the shipping carrier covers loss or damage in transit.

Exchanges

Return An Incorrect Item

• Order number
• A description and quantity of all the item(s) received
• A clear image(s) showing the incorrect item(s) received
• A clear image(s) showing the product tag and barcode of the incorrect item(s) received.

Exemptions

• Gift Cards
• Clearance/sale items
  • Clearance Sale items are subject to a 14-day return policy. Refund requests within 14 days of the item(s) being delivered will be refunded through the original payment method.
  • You then have an additional 14 days to return the goods to us. Any item(s) received after this will not be refunded.

Refunds

• Once your return is received and inspected our team will process a refund for the item(s).
• Returns will be processed approximately 5 days from the date of receipt.
• You will receive an e-mail notification once we have completed your return. Any refund will be automatically issued to the original payment method. This typically takes 10 working days depending on your payment provider.
• There are certain situations where only partial refunds are granted (if applicable):
  • Any item(s) not in its original condition; is damaged or missing parts for reasons not due to our error.
  • Any item(s) that is returned more than 30 days after delivery.