With safety features enabled on your COROS device, you can send a live tracking link and SOS alerts to emergency contacts while tracking outdoor activities.
Important: COROS safety features do not contact local emergency services on your behalf and should not be relied upon as the primary way to get emergency help. COROS safety features only notify the contact(s) you have listed in the Safety Alerts section of your COROS app.
Requirements
- Device compatibility: Safety Alerts are available on the following devices: PACE 2, PACE 3, PACE 4, PACE Pro, COROS NOMAD, APEX Pro 1, APEX 2, APEX 2 Pro, APEX 4, VERTIX, VERTIX 2, VERTIX 2S, DURA.
- Regional support: Emergency contacts will be notified via email. In most countries, they can also be notified via text messages. Click here to view SMS text message regional availability for Safety Alerts.
- Cellular connection: For Safety Alerts to work, your phone and watch must be connected via Bluetooth, with the COROS app running in the background. In order to notify emergency contacts, your phone must also be connected to cell service.
Setting Up Safety Alerts
You can enable Safety Alerts and set up your emergency contacts in just a few steps:
- Open your COROS app to the Profile page, and scroll down to the Safety Alerts menu.
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Toggle on the Safety Alerts option at the top.
- You will be prompted to add at least one emergency contact. You can select someone from your phone's contact list, or add a manual entry. Up to 3 emergency contacts can be added.
- Take note of the instructions for initiating an SOS on your COROS device. You will need to press and hold the dial (or another button, depending on your device) for 7 seconds, and then press the dial once to confirm to send an SOS.
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Toggle on the "Auto Email" option if you wish to notify your emergency contact(s) each time you start a new outdoor activity. Your contact(s) will receive an email that includes a live tracking link to follow along with your location during the activity.
When are my emergency contacts notified?
Once you have Safety Alerts enabled, your emergency contact(s) can be notified in three scenarios:
- By text, when you manually trigger a safety alert (SOS).
- By email, when you manually end a safety alert (SOS).
- By email (if you have the "Auto Email" setting enabled), whenever you start tracking a new outdoor activity, your contacts will receive a notification with a live tracking link.
How to Send a Safety Alert (SOS)
If you are in a situation where you need to send an SOS, press and hold the corresponding button on your COROS device for 7 seconds. Reference the instructions on the Safety Alerts page for the correct button for your watch model.
Once the button is pressed, your device will prompt you to confirm you'd like to send the SOS alert. Press the dial to confirm and trigger the alert. Your emergency contact(s) will then receive a notification with a link to view your current location, latitude and longitude coordinates, and optional directions to reach you. If you move locations, your emergency contact(s) can follow along via the link sent in the message.
Once the Safety Alert is triggered, your watch will continue to track your movements via GPS, but other activity functions are suspended.
To end the Safety Alert, press the dial once, then scroll down to confirm. This will send an email to your emergency contact(s) letting them know you are safe.
FAQs
At this time, Safety Alerts SMS text message support is available in the following countries:
- Austria
- Belgium
- Canada
- China
- Croatia
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Spain
- Sweden
- United Kingdom
- United States
The following COROS devices are compatible with the Safety Alert feature:
PACE 2, PACE 3, PACE 4, PACE Pro, COROS NOMAD, APEX Pro 1, APEX 2, APEX 2 Pro, APEX 4, VERTIX, VERTIX 2, VERTIX 2S, DURA
To prevent notification fatigue, not all notifications will be sent via text. Text messages are reserved for the most urgent notifications (when you initiate a Safety Alert) because texts are more likely to get someone's immediate attention, whereas an email is not as disruptive and is only used for the initial, tracking information.
- Email: If you have Auto Emails enabled, whenever you begin tracking a new outdoor activity, your emergency contact will receive an email with a live tracking link to follow along with your movement. Your contact will also receive an email if you end a Safety Alert.
- Text message: If you initiate a Safety Alert, your emergency contact will receive a text with your current location and a live tracking link to follow your movement. Ending a Safety Alert will send an email, not a text message.
No. A notification is only sent when an activity is first started, but not when it is ended. If the emergency contact opens the link that was initially sent, and you have already finished the activity, they will see a message "activity has ended" at the bottom of the location sharing page.
No. All normal activity functions are paused while a Safety Alert is triggered. Your COROS device will not track any activity data, but will use GPS to track your current coordinates so your emergency contact(s) can follow your movement. If you end the Safety Alert, you can resume your activity as normal.
There is no limit to the number of email notifications sent to your emergency contact(s).
If you are located in the United States, Canada, or China, if you initiate a Safety Alert, a text message is only sent once within a period of 10 minutes. A maximum of 5 text messages can be sent for the same user in one day. If this limit is exceeded, no text messages will be sent.
Yes - you can add up to 3 unique contacts for Safety Alerts.
Live tracking usage may result in approximately 1% of additional battery drain on your connected cell phone. Exact percentage will vary based on phone model.
Contact COROS Support
Need help or have additional questions? Reach out to a COROS Expert in one of the following ways:
- Submit a Support Request Form – Click here to get started
- Send a message via the COROS App:
- Open the COROS App
- Go to Profile Page > Customer Support > Contact Support > Submit.