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COROS Device Not Powering On or Charging

  • Updated

PACE Pro

PACE Pro comes with a COROS charging adapter that works with any standard USB-C cable.  The metal pins on the charging adapter fit snugly into the watch's charging port.  Plug in the adapter to PACE Pro until it snaps into place (the adapter will lie flush against the back of the watch).

Next, plug in a standard USB-C cable to the other end of the charging adapter. Once your USB-C cable is connected to power, your PACE Pro will begin charging.  For information about how to charge your PACE Pro, click here.

If you are following the steps above but your PACE Pro can’t maintain a stable charge, please check if the power outlet voltage is too high/low. Switch over to a computer or a standard USB power adapter and try again. Certain power adapters may be equipped with quick charge capability and are not suited for charging COROS watches.

Next, please check if PACE Pro's charging port and the metal pins on the charging adapter and USB-C cable are clear of debris. Use an air duster to blow away any dirt or debris that may have collected around the charging components.

If the watch still doesn’t power on and the screen is black even with charging, please follow the steps below to restart the watch:

  • Charge PACE Pro for over 2 hours, even if the screen doesn’t turn on.
  • Remove the charging adapter from PACE Pro (this step is very important).
  • Press and hold the Power button (BACK button) for over 15 seconds or until the COROS logo shows up.

 

COROS PACE, PACE 2, PACE 3, PACE Pro, APEX 42/46, APEX Pro, APEX 2/2 Pro, VERTIX, VERTIX 2/2S

Use either a standard A1 charging cable, or the A1 to USB-C charging adaptor to power on and recharge your device. To learn more about the A1 charging cable or the new A1 to USB-C charging adaptor, please click here. 

If the watch can’t maintain a stable recharge, please check if the power outlet voltage is too high/low. Switch over to a computer or a standard USB power adapter and try again. Certain power adapters may be equipped with quick charge capability and are not suited for charging COROS watches. 

Please check if the metal pins are clear of debris. Disconnect the cable from power and rinse both the watch and the cable. For best results, we recommend using a toothbrush to scrub the charging connectors under warm running water for 45-60 seconds. Let them air dry and try again.

If the watch still doesn’t power on and the screen is black even with charging, please follow the steps below to restart the watch.

  • Charge the watch for over 2 hours even if the screen doesn’t turn on.
  • Remove the charging cable from the watch (this step is very important).
  • Press and hold the Power button for over 15 seconds or until the COROS logo shows up.
    • Power button location
      • COROS PACE - lower left button (CONFIRM button)
      • COROS PACE 2 - lower button (BACK button)
      • COROS PACE 3 - lower button (BACK button)
      • COROS APEX - top button (Digital Dial)
      • COROS APEX Pro - top button (LIGHT button)
      • COROS APEX 2 - top button (LIGHT button)
      • COROS APEX 2 Pro - top button (LIGHT button)
      • COROS VERTIX - middle button (Digital Dial)
      • COROS VERTIX 2 - top button (LIGHT button)
      • COROS VERTIX 2S - top button (LIGHT button)
  • Please don’t press both buttons on your COROS watch at the same time. Otherwise the COROS watch will enter Inactive mode and will not respond to normal operation or charging. If you accidentally do so and the watch enters Inactive mode, please follow the steps above to return the watch to normal operation.
  • Please power off the watch if you plan to stop using it - main watch face > System > More Settings > Turn Off.

DURA

Use a standard USB-C charging cable to power on and recharge your device. If the DURA cannot maintain a stable charge, please check if the power outlet voltage is either too high or too low. Switch over to a computer or a standard USB power adapter and try again. Certain power adapters may be equipped with quick charge capability and are not suited for charging the COROS DURA.

Next, please check if charging port and the metal pins on DURA and the USB-C cable are clear of debris. Use an air duster to blow away any dirt or debris that may have collected around the charging components.

If the device still doesn’t power on and the screen is black even with charging, please follow the steps below to reset the device:

  1. Charge the DURA for over 2 hours, even if the screen doesn’t turn on.
  2. Remove the charging cable from the device (this step is very important).
  3. Press and hold the power button (back button) and dial for 15 seconds
  4. Once complete, pause for 5 seconds
  5. Press and hold only the power button (back button) again for 5 seconds

COROS Support Insights

For additional information on how to optimize battery usage for the COROS DURA during activity, or to learn more about the solar capabilities of the device, please click here.

Contact COROS Support

Need help or have additional questions? Reach out to a COROS Expert in one of the following ways:

  • Submit a Support Request Form – Click here to get started
  • Send a message via the COROS App:
    • Open the COROS App
    • Go to Profile Page > Customer Support > Contact Support > Submit.

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