After a workout is finished, the device will sync data automatically to your COROS account on your phone if Bluetooth connection is established. If you don’t see the updated data on the COROS app, please tap on the Progress page, pull down, and release the page until the top section shows syncing progress.
What do I do if my data and/or workouts are not syncing?
Do not uninstall the COROS app if you are experiencing data sync issues. This may result in the data being lost or unrecoverable. Instead, please follow the steps below:
- Check if your workout data is saved correctly on the COROS device
- Main device face → History → scroll down and select workouts to view.
- Restart the Bluetooth function on your phone.
- Ensure the Bluetooth connection is established between the device and your phone.
- Open the COROS app and perform a manual sync on the Progress page by pulling down and releasing the page.
If the issue remains, please follow the steps below.
- Important: Please power off your device before removing it from the COROS app. Otherwise, the device will be factory reset and any unsynced data will be lost. System > More Settings > Turn Off.
- After your device is powered off, go to the Profile page in the COROS app. Tap on the device image and locate the “Remove” option down below. This will remove the device from the COROS app.
- On your smartphone’s Bluetooth connection page, forget/delete the device.
- Restart the phone and turn on the device by holding down the power button for 15 seconds.
- Pair the device to your phone via the COROS app.
If the issue remains, please check the iOS App store/Google Play store for new updates for the COROS app.
Need more help?
If your data is still not syncing, take photos of the unsynced workouts on the device > History if they are visible there. Please include the workout type, distance, and date. Then, reach out to our support team via the COROS app → Profile page → Customer Support → Contact Support so our team can assist you further.