If one or more user cases listed below describe you, please follow the steps to remove your COROS device properly from paired smart device. Otherwise the device may experience connectivity issues.
-
Encounter Bluetooth issues on the device.
- Bluetooth icon flashes on the device.
- Device automatically restarts on its own.
- Can't receive any smart notifications from your phone.
- Workout syncing with the COROS app fails.
-
Need to pair with a new smart device.
- Recently upgraded my phone.
- Lost/damaged my previously paired smart device.
- Lent/borrowed the device to try out.
- I prefer to use the COROS app on multiple smart devices.
Instructions
1. First, turn off the device by going to System > More Settings > Turn Off.
2. Next, remove the device from the COROS app by going to the Profile page, selecting your device, then selecting "Remove" near the bottom of the page.
- Removing the device from the COROS app will not affect the history data on the COROS account. If your device is turned off, the history data on the device will not be affected either.
2. iPhone users, please go to the Bluetooth settings page on iPhone and forget the COROS device by tapping on the "i" icon.
3. Turn on your device by holding down the power button for 15 seconds, and complete the standard pairing process to reconnect the device with your phone via the COROS app.
- Profile page > Add New Device > Select the device model > Pair COROS Device Manually > Locate your device.
4. If the pairing process fails, please restart your phone and toggle the Bluetooth off/on.
- Please do not uninstall the COROS app if the connectivity issue remains.
- Otherwise the unsynced data from the device may be lost after the app is uninstalled.
5. Submit logs from the COROS app > Profile page > Contact Support for further assistance.