We always do our best to promote, advocate, and most importantly, practice sustainability. It is worth mentioning that a core piece of our business is continuing to add value to our watches through updates, far past the point of purchase, with a goal of allowing our customers to use their watches for as long as possible—reducing the need to buy an entirely new piece of hardware.
As part of our commitment to sustainability, we designed our packaging to use recycled cardboard and other paper products, ensuring that our materials are responsibly sourced and helping us reduce unnecessary waste during the manufacturing process. This also means our packaging is fully recyclable, making it easy for customers to dispose of responsibly. By making thoughtful choices in both our product lifecycle and packaging, we aim to lessen our environmental footprint while delivering the best experience to our customers.
While repair services can seem like a promising solution, the rapid pace of technological advancements often presents challenges in terms of dedicating the time and resources necessary to effectively implement such a program. As a result, some repair centers may opt to replace devices rather than repair them, which can sometimes be more about marketing sustainability efforts as opposed to creating an efficient and beneficial cycle for both users and companies. While we cannot speak for other brands specifically, we remain focused on approaches that balance sustainability with practicality and user benefits.
We have chosen, at this time, to not offer repair services for those reasons. Instead, we focus our efforts on improving future products themselves to proactively reduce watch defects and enhance the overall user experience.